SanStone

Privacy Policy

Last updated: September 11, 2026

SanStone (“we,” “us”) provides Gen L, a lead optimizer for missed-call recovery, intake forms, and appointment messaging for businesses and organizations (“accounts”). This policy describes how we collect and use information when someone interacts with Gen L on behalf of a participating business.

Information we collect

  • Phone numbers of callers who reach missed-call recovery
  • Intake form answers submitted through an account’s intake link
  • SMS consent records (IVR keypad press 1, website checkbox, and verbal-consent confirmation by staff)
  • Appointment details if a qualified lead books a consultation
  • Message delivery status for SMS we send on behalf of an account
  • Account and settings information provided by the business

How we use information

  • To send transactional / service-related SMS (for example missed-call follow-up, intake link after consent, appointment confirmation and reminders)
  • To operate the account dashboard (leads, qualifications, scheduling)
  • To provide support and improve reliability and security of the service

We do not use mobile numbers or SMS consent for marketing or promotional text messages.

SMS / mobile information

Mobile phone numbers and SMS consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Carrier data and messaging content are used only to deliver the transactional service messages described in this policy and to operate the service for the account the person contacted.

SMS message frequency varies. Message and data rates may apply. Recipients may opt out of SMS by replying STOP. Recipients may request help by replying HELP. Consent to receive SMS is optional and is not a condition of purchase. After opting out, the person may still contact the business by phone or other published methods.

How people consent (missed-call IVR press 1, verbal consent recorded in New Intake, or the website/intake form checkbox) is described on our SMS Consent page.

Sharing

We may process information with service providers necessary to operate the platform and deliver requested communications (for example messaging, voice, hosting, and database providers), only as needed to provide the service. We do not sell personal information.

Retention & security

We retain information as needed to provide the service to accounts and as required by law. We use reasonable administrative and technical safeguards to protect information.

Contact

For privacy questions, contact the business you reached or email the SanStone operator supporting that account’s Gen L subscription.